Handmade Crystal Glass Golden Yuan Bao Basin

SHIPPING ESTIMATES

Most of our orders are delivered in about 7 to 15 business days to main countries.

At Fengshuipy, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we're here to help.

To Initiate a Return or Refund:

1. Contact Us Promptly: Reach out to our dedicated support team [within 30 days of delivery] by clicking here.
2. Provide Essential Details: To help us resolve your request quickly and effectively, please include the following information in your message:
   • Name on the Order
   • Order Number
   • Detailed Description of the Issue: Clearly explain the reason for your dissatisfaction.
   • Photos/Videos: Provide clear images or videos illustrating the issue. This is crucial for our assessment.
   • Your Preference: Indicate whether you would like a replacement or a refund.

Important Considerations:

• Assessment Basis: All requests are reviewed individually to ensure a fair and satisfactory resolution.
• Customer Responsibility: Please double-check your order carefully before finalizing it. We cannot be held responsible for errors such as:
  • Spelling or grammatical mistakes in personalized items.
  • Quality issues originating from images or materials provided by the customer.
  • Ordering errors (e.g., incorrect size, color, quantity).

We aim to process all valid requests efficiently and make things right. Thank you for trusting Fengshuipy.