At Fengshuipy, we are committed to your satisfaction. If for any reason you are not completely happy with your purchase, we're here to help.
To Initiate a Return or Refund:
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Contact Us Promptly: Reach out to our dedicated support team [within 30 days of delivery] by clicking here.
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Provide Essential Details: To help us resolve your request quickly and effectively, please include the following information in your message:
- Name on the Order
- Order Number
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Detailed Description of the Issue: Clearly explain the reason for your dissatisfaction.
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Photos/Videos: Provide clear images or videos illustrating the issue. This is crucial for our assessment.
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Your Preference: Indicate whether you would like a replacement or a refund.
Important Considerations:
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Assessment Basis: All requests are reviewed individually to ensure a fair and satisfactory resolution.
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Customer Responsibility: Please double-check your order carefully before finalizing it. We cannot be held responsible for errors such as:
- Spelling or grammatical mistakes in personalized items.
- Quality issues originating from images or materials provided by the customer.
- Ordering errors (e.g., incorrect size, color, quantity).
We aim to process all valid requests efficiently and make things right. Thank you for trusting Fengshuipy.